# Apps charging after cancellation with no support

Market: Shopify

Shopify merchants report apps billing them after they canceled or deactivated, with deceptive charges and no way to reach the company, and they want billing stopped and refunds.

Source: https://idea.2folk.com/clusters/31

## Verdict: watch (low confidence)

Billing after cancellation hurts, but only 3 lines from one source appear, likely about a single app, and no one states willingness to pay for a fix.

## The problem

Merchants say they canceled or deactivated an app or plan and were still charged, sometimes $105 a month or a surprise $39. They cannot reach the company and cancelling is hard. The cost is unexpected charges and lost time.

Who: Shopify merchants who use a paid app or plan. The lines do not give business size, except one author who identifies as a merchant.

Would they pay? weak. Only complaints about unwanted charges: "$105/month" billed after canceling, a "$39" surprise charge, a "$1 bill" that led to other payment pages. No wish to pay for a fix was found.

## Idea: Shopify Charge Watchdog

A tool that lists every app charge on a Shopify store, flags charges that continue after cancellation, and gives merchants a ready dispute and cancellation checklist.

Smallest version:
- Connect the store and list recurring app charges and dates
- Alert when an app is uninstalled or canceled but still charging
- Generate a dispute message and cancellation steps per app

Why it can win: Gives merchants one view of app billing and proof of cancellation, which the individual app vendors do not offer.

## Tools people use instead

- none named

## Risks

- Only 3 lines, all from one source and apparently about one app; the problem may be vendor-specific
- Merchants may already solve this through card disputes or Shopify's own billing page
- Billing access may be limited by Shopify API permissions, and merchants may not pay to fix a one-off charge

## Test it this week

- Search the Shopify Community forum and Reddit r/shopify for posts about charges after uninstalling apps and count how many different people report it
- Message 5 to 10 merchants and ask how they track and dispute app charges
- Put up a landing page offering an app-charge alert and measure email signups

## Size

- Posts: 3
- Unique authors: 3
- Average severity: 3.7 of 5
- First seen: 2026-09-06. Last seen: 2026-10-03
- Trend: 2 posts in the last 28 days, 1 in the 28 days before
- Authors who say they plan to switch: 1

## Who has the problem

- merchant \(1\)

Store size hints:
- none found

## What they do today

- none found

## Tools named

Tools they complain about:
- none found

Alternatives they name:
- none found

## Price hints

- $105/monthly
- $39 charged randomly; $1 bill

## Evidence (top 3 by severity)

- [Author says the app kept charging them after they canceled their plan and gives them no way to contact the company.](https://apps.apple.com/us/app/id371294472#review-14620789713) — 2026-10-03, apple, severity 4
- [Author canceled and deactivated their account but says they were still billed $105/month after canceling before the due date.](https://apps.apple.com/us/app/id371294472#review-14618828274) — 2026-10-02, apple, severity 4
- [Reviewer says the app's billing is deceptive: links to a $1 bill lead to other payment pages, a surprise $39 charge hit, and cancelling is hard.](https://apps.apple.com/us/app/id371294472#review-14517021039) — 2026-09-06, apple, severity 3

## Before you build

- This is a signal, not proof of a buyer. Talk to at least 5 of the authors first.
- Check each named tool for price, rating, and recent reviews on its own site and app store.
- Write down what a buyer would pay and what they pay now.