Unable to cancel Shopify and get human support complaint Shopify
← ideas · all clusters · Brief as markdown
Merchants say they cannot close Shopify accounts or stop app charges, and support is a looping bot. They keep paying for unused stores or apps. Separately, POS freezes and tax errors cost time on busy sales days.
- Author says Shopify bleeds merchants with subscription, transaction fees and stacked apps, has a looping chat-bot support, and cancelled, vowing never to return. apple 2026-09-07
- Author says Shopify keeps charging their account while their store isn't running, and complains that support access is restricted by plan and handled by AI. apple 2026-09-22
- Author could not get their account closed, received only bot-like support replies and a bounced email, and is still being charged. apple 2026-08-25
- Author calls a Shopify app a scam: they were charged $167, cannot close the unused account despite several attempts. apple 2026-09-03
Shopify merchants, including small in-person sellers using Shopify POS. One has paid monthly for 10 years. Business sizes are mostly not stated.
What they do today- Repeatedly trying to close the account through support, with no success
- Emailing support, where one email bounced
- Cancelling and leaving the platform
- Recalculating sales tax by hand for customers after busy days
Only complaints about charges: "$167.00" on an unused account, "$1.11" recurring on Apple Pay, and stacked fees. No line says anyone would pay for a fix.
Pain ●●●○○
Pay ●●○○○
Gap ●●●○○
Build ●●●●○
A guided tool that finds which Shopify store or app is billing you, walks you through cancelling it, and builds a paper trail for a dispute.
Smallest version- Short quiz to identify the charge source: store plan, app, or Apple Pay subscription
- Step-by-step cancel and uninstall guide with copy-paste support messages
- Chargeback and dispute letter generator with a dated log of attempts
Independent and focused only on stopping charges, which the looping support bot fails to do. It gives users a paper trail.
none named
- Mostly a support problem; a third party cannot close accounts, only guide users.
- Users need it once, so repeat revenue and willingness to pay are doubtful.
- Evidence is 7 app-store reviews, and the POS complaints are a different problem.
- Search Reddit, Shopify forums and app-store reviews for 'can't cancel Shopify' posts and ask 10 authors whether a guided fix would help.
- Put up a landing page for a one-time 'stop my Shopify charges' guide with a pay-what-you-want or small fixed price and track signups.
- Message merchants who posted about unwanted charges and ask what they tried, how much they lost, and what they'd pay to resolve it.
Shopify merchants are being charged for unused or closed accounts and apps, can't cancel, and get only bot-like support, so they want to cancel, stop the charges, and reach a real person.
Numbers
- merchant (4)
- 10 years of monthly payments
- sells in person alongside another vendor
- retroactively figures out sales tax for customers after busy days
- $167.00
- $1.11
- Shopify POS (2)
Posts per week
| Week of | Posts |
|---|---|
| 2026-10-05 | 2 |
| 2026-09-21 | 2 |
| 2026-09-07 | 1 |
| 2026-08-31 | 1 |
| 2026-08-24 | 1 |
Evidence
| Date | Role | Sev | Summary | Today / price | Source |
|---|---|---|---|---|---|
| 2026-09-07 | merchant | 5 | Author says Shopify bleeds merchants with subscription, transaction fees and stacked apps, has a looping chat-bot support, and cancelled, vowing never to return. ResaleMaverick | apple | |
| 2026-10-07 | merchant | 4 | Shopify POS freezes at checkout, the card reader disconnects daily, and Apple Pay rarely works, causing delays; author is seeking alternatives before the holiday rush. Shopify POS hborden | apple | |
| 2026-09-22 | merchant | 4 | Author says Shopify keeps charging their account while their store isn't running, and complains that support access is restricted by plan and handled by AI. charlottey4ng | apple | |
| 2026-08-25 | 4 | Author could not get their account closed, received only bot-like support replies and a bounced email, and is still being charged. Shopifyistheworst | apple | ||
| 2026-09-27 | merchant | 3 | Shopify POS app kept removing sales tax from the subtotal on every transaction, forcing the author to recalculate tax for customers after busy sales days. Shopify POS Rasa- | retroactively figures out sales tax for customers after busy days | apple |
| 2026-09-03 | 3 | Author calls a Shopify app a scam: they were charged $167, cannot close the unused account despite several attempts. ginakerth | $167.00 | apple | |
| 2026-10-10 | 2 | Author says an unwanted $1.11 charge keeps appearing on Apple Pay for a Shopify app they don't have installed, and they can't stop it. Your boy ro ro | $1.11 | apple |