Stats
Complaints and unmet needs found in public posts about WooCommerce.
174
labeled posts
143
complaints
11
unmet needs
148
unique authors
Top clusters
| Cluster | Kind | Authors | Posts | Avg sev | 28d vs before | Last seen | Score |
|---|---|---|---|---|---|---|---|
| Payment gateway plugin failures breaking WooCommerce checkout WooCommerce store owners and agencies lose sales when payment plugins fail at checkout, with card, wallet and sync errors, and want reliable fixes or are switching to other gateways. | complaint WooCommerce | 18 | 19 | 3.6 | 4 vs 8 | 2026-09-28 | 60.7 |
| Unreliable, incomplete WooCommerce plugins with forced Jetpack dependency WooCommerce store owners and developers are frustrated by buggy, half-finished official and add-on plugins, especially shipping and tax tools requiring Jetpack, and want reliable core features without bloat or paid extras. | complaint WooCommerce | 26 | 26 | 2.7 | 0 vs 1 | 2026-09-09 | 51.6 |
| WooPayments setup and transactions failing with errors WooCommerce store owners using WooPayments hit errors during onboarding, sandbox testing, refunds, and deposit data retrieval, and want to activate payments and process money reliably. | complaint WooCommerce | 16 | 16 | 3.1 | 1 vs 3 | 2026-10-02 | 47.5 |
| Stripe plugin updates break checkout and order status WooCommerce store owners and developers using the Stripe plugin report that recent updates break checkout or leave paid orders Pending or Cancelled, and they want reliable payments and correct order statuses. | complaint WooCommerce | 7 | 7 | 4.0 | 5 vs 1 | 2026-10-05 | 27.9 |
| Buggy WooCommerce updates and plugins breaking stores WooCommerce store owners say releases and payment or marketing plugins like Square and Google break working features, cost sales, and get poor support, so they want stable, reliable updates or plan to leave. | complaint WooCommerce | 6 | 6 | 3.7 | 0 vs 1 | 2026-09-03 | 15.2 |
Most complained about
| Tool | Category | Posts | Authors | Avg sev |
|---|---|---|---|---|
| WooCommerce Payments | payments | 24 | 23 | 3.1 |
| CartFlows | funnels | 1 | 1 | 4 |
| FunnelKit | funnels | 1 | 1 | 4 |
| MailPoet | 1 | 1 | 3 | |
| YITH | extensions | 1 | 1 | 3 |
Latest unmet needs
| Date | Signal | Tool | Type | Sev | Summary | Source |
|---|---|---|---|---|---|---|
| 2026-10-09 | unmet need | — | missing feature | 2 | Author wants the {store_email} placeholder in WooCommerce email Additional Content to use the configured Reply-To address instead of the From address. eclev91 · WooCommerce | wordpress |
| 2026-10-08 | unmet need | — | missing feature | 2 | Requests a checkbox in WooCommerce external/affiliate products to choose whether the product link opens in a new tab, avoiding custom code or template overrides. Paul E · WooCommerce | wordpress |
| 2026-10-08 | unmet need | — | missing feature | 2 | Author wants a plugin or method to show sidebar product sub-categories as collapsible items with a + toggle, since default indentation looks poor. kristinubute · WooCommerce | wordpress |
| 2026-10-04 | unmet need | — | missing feature | 3 | Author wants WooCommerce to support custom Nepal administrative divisions and per-location shipping rates via comma-separated lists, since default zones are outdated and cannot be overridden. officialdjjohn · WooCommerce | wordpress |
| 2026-10-04 | unmet need | — | missing feature | 3 | Author requests native conditional checkout fields that hide shipping for virtual-only carts, plus more layout, styling and field-visibility control in the Cart and Checkout blocks. Matin · WooCommerce | wordpress |
| 2026-10-03 | unmet need | — | missing feature | 2 | Author wants to filter and select only phone orders from the full WooCommerce order list and has not found a way to do so. carinab2 · WooCommerce | wordpress |
| 2026-10-01 | unmet need | — | missing feature | 2 | Author asks whether the WooCommerce Stripe Gateway plugin supports or will add MbWay as a payment method, since it is enabled in Stripe but not shown. sotnasonun · WooCommerce | wordpress |
| 2026-09-10 | unmet need | — | missing feature | 2 | Merchant wants PayPal express checkout buttons at the top of classic checkout to reduce abandoned carts, but they only appear under place order; asks for a shortcode or placement option. rainsey · WooCommerce | wordpress |
Highest severity
| Date | Signal | Tool | Type | Sev | Summary | Source |
|---|---|---|---|---|---|---|
| 2026-09-19 | complaint | — | reliability | 5 | Stripe plugin passes an explicit apiVersion to Stripe.js, causing a VersionError on checkout; card payments fail on a live store and the author asks for a patch timeline. saffronoutdoorliving · WooCommerce | wordpress |
| 2026-09-14 | complaint | — | reliability | 5 | reCaptcha box doesn't appear at checkout under card fields, so credit card and PayPal transactions fail; reinstalling didn't help and customers are being lost. Carolyn Melo · WooCommerce | wordpress |
| 2026-09-12 | complaint | — | reliability | 5 | Author says the plugin fails to process mobile credit card transactions, broke checkout and cost customers, so they abandoned it for another PayPal integration. nevergiveup2021 · WooCommerce | wordpress |
| 2026-09-01 | complaint | — | reliability | 5 | Stripe Gateway 10.9.0 silently breaks all Apple Pay and Google Pay orders with a 400 on checkout; 10.9.1 does not fix it, costing days of wallet sales. Philip R · WooCommerce | wordpress |
| 2026-08-31 | complaint | — | reliability | 5 | After updating to 10.8.5 and 10.9.0, Stripe card fields don't load at checkout, so customers can't pay; version 10.2.0 works. himanshukalal08 · WooCommerce | wordpress |
| 2026-07-17 | complaint | WooCommerce Payments | support | 5 | Merchant's WooPayments deposits have been suspended for 15 days with no support resolution; they halted marketing and say they won't recommend the plugin. veridianvows · WooCommerce | wordpress |
| 2026-06-24 | complaint | — | reliability | 5 | Plugin updates auto-enabled Adaptive Checkout and showed unactivated payment options at checkout, causing failed payments, lost sales, and a ruined launch; support only said to turn it off. stordar · WooCommerce | wordpress |
| 2026-06-10 | complaint | — | reliability | 5 | Upgrading to version 4.0.3 broke variation items in the cart, then caused a fatal error on disable, taking down the production site until deleted via FTP. jasond · WooCommerce | wordpress |