Apps charging after cancellation with no support complaint Shopify
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Merchants say they canceled or deactivated an app or plan and were still charged, sometimes $105 a month or a surprise $39. They cannot reach the company and cancelling is hard. The cost is unexpected charges and lost time.
- Author says the app kept charging them after they canceled their plan and gives them no way to contact the company. apple 2026-10-03
- Author canceled and deactivated their account but says they were still billed $105/month after canceling before the due date. apple 2026-10-02
- Reviewer says the app's billing is deceptive: links to a $1 bill lead to other payment pages, a surprise $39 charge hit, and cancelling is hard. apple 2026-09-06
Shopify merchants who use a paid app or plan. The lines do not give business size, except one author who identifies as a merchant.
What they do today- Canceling and deactivating the account before the due date (did not stop billing in line 2)
- Planning to switch to another tool (line 2)
Only complaints about unwanted charges: "$105/month" billed after canceling, a "$39" surprise charge, a "$1 bill" that led to other payment pages. No wish to pay for a fix was found.
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A tool that lists every app charge on a Shopify store, flags charges that continue after cancellation, and gives merchants a ready dispute and cancellation checklist.
Smallest version- Connect the store and list recurring app charges and dates
- Alert when an app is uninstalled or canceled but still charging
- Generate a dispute message and cancellation steps per app
Gives merchants one view of app billing and proof of cancellation, which the individual app vendors do not offer.
none named
- Only 3 lines, all from one source and apparently about one app; the problem may be vendor-specific
- Merchants may already solve this through card disputes or Shopify's own billing page
- Billing access may be limited by Shopify API permissions, and merchants may not pay to fix a one-off charge
- Search the Shopify Community forum and Reddit r/shopify for posts about charges after uninstalling apps and count how many different people report it
- Message 5 to 10 merchants and ask how they track and dispute app charges
- Put up a landing page offering an app-charge alert and measure email signups
Shopify merchants report apps billing them after they canceled or deactivated, with deceptive charges and no way to reach the company, and they want billing stopped and refunds.
Numbers
- merchant (1)
- $105/monthly
- $39 charged randomly; $1 bill
Posts per week
| Week of | Posts |
|---|---|
| 2026-09-28 | 2 |
| 2026-08-31 | 1 |
Evidence
| Date | Role | Sev | Summary | Today / price | Source |
|---|---|---|---|---|---|
| 2026-10-03 | 4 | Author says the app kept charging them after they canceled their plan and gives them no way to contact the company. fransiscodelrey | apple | ||
| 2026-10-02 | merchant | 4 | Author canceled and deactivated their account but says they were still billed $105/month after canceling before the due date. lololopppppppphbgt | $105/monthly | apple |
| 2026-09-06 | 3 | Reviewer says the app's billing is deceptive: links to a $1 bill lead to other payment pages, a surprise $39 charge hit, and cancelling is hard. david2003s | $39 charged randomly; $1 bill | apple |