Stats
Complaints and unmet needs found in public posts about Shopify.
81
labeled posts
66
complaints
0
unmet needs
66
unique authors
Top clusters
| Cluster | Kind | Authors | Posts | Avg sev | 28d vs before | Last seen | Score |
|---|---|---|---|---|---|---|---|
| Ads added to order tracking app Shopify merchants who use AfterShip are angry about new ads in the app and on tracking pages, and they want the ads removed or are switching to another tracker. | complaint Shopify | 30 | 30 | 2.7 | new | 2026-10-10 | 82.0 |
| Unable to cancel Shopify and get human support Shopify merchants are being charged for unused or closed accounts and apps, can't cancel, and get only bot-like support, so they want to cancel, stop the charges, and reach a real person. | complaint Shopify | 7 | 7 | 3.6 | 4 vs 3 | 2026-10-10 | 25.0 |
| Printify mobile app crashes on launch Shopify print-on-demand sellers using the Printify app report it crashes immediately on opening, even after reinstalling or updating, and they want a stable app they can actually use. | complaint Shopify | 7 | 7 | 3.0 | 6 vs 1 | 2026-09-29 | 19.6 |
| Shopify apps behaving badly and costing merchants money Shopify merchants using third-party apps report withheld funds, unannounced charges, and broken features, and they want reliable, transparent apps that handle their money honestly and work as promised. | complaint Shopify | 3 | 3 | 3.7 | 2 vs 1 | 2026-10-06 | 10.9 |
| Apps charging after cancellation with no support Shopify merchants report apps billing them after they canceled or deactivated, with deceptive charges and no way to reach the company, and they want billing stopped and refunds. | complaint Shopify | 3 | 3 | 3.7 | 2 vs 1 | 2026-10-03 | 10.6 |
Most complained about
| Tool | Category | Posts | Authors | Avg sev |
|---|---|---|---|---|
| AfterShip | shipping | 33 | 33 | 2.8 |
| Printify | print on demand | 7 | 7 | 2.9 |
| Shopify POS | shopify core | 4 | 4 | 3.5 |
| Printful | print on demand | 3 | 3 | 2.7 |
| Mailchimp | 1 | 1 | 3 | |
| ShipStation | shipping | 1 | 1 | 2 |
| Shopify Payments | shopify core | 1 | 1 | 4 |
Latest unmet needs
No data yet.
Highest severity
| Date | Signal | Tool | Type | Sev | Summary | Source |
|---|---|---|---|---|---|---|
| 2026-10-10 | complaint | AfterShip | reliability | 4 | Author says AfterShip's ads became obsessive and broke the app's swipe functionality; after reading the terms and privacy policy, they deleted it and switched to a competitor. Tikishark · Shopify | apple |
| 2026-10-09 | complaint | AfterShip | usability | 4 | Reviewer is annoyed by ads added to AfterShip, says a second banner appeared and may slow tracking updates, and is phasing the app out. hbmyke7 · Shopify | apple |
| 2026-10-09 | complaint | AfterShip | other | 4 | Author is angry that AfterShip added ads again after advertising itself as ad-free, and will delete the app unless the ads are removed. M. N · Shopify | apple |
| 2026-10-08 | complaint | AfterShip | usability | 4 | Author is unhappy that AfterShip shows two separate ad displays and is deleting the app. Monkeyrumen · Shopify | apple |
| 2026-10-07 | complaint | Shopify POS | reliability | 4 | Shopify POS freezes at checkout, the card reader disconnects daily, and Apple Pay rarely works, causing delays; author is seeking alternatives before the holiday rush. hborden · Shopify | apple |
| 2026-10-06 | complaint | AfterShip | reliability | 4 | 1-star review: the app shows ads that keep returning, the feedback button does nothing, and background tracking updates no longer work, leaving stale info. Scott👨💻 · Shopify | apple |
| 2026-10-03 | complaint | — | support | 4 | Author says the app kept charging them after they canceled their plan and gives them no way to contact the company. fransiscodelrey · Shopify | apple |
| 2026-10-02 | complaint | AfterShip | usability | 4 | Author says AfterShip became useless after ads were added, cannot pay to remove them, and plans to switch to a less abusive product. DesignatedDriver · Shopify | apple |